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Tailor-made workflows for managing digital media
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Easy and secure cloud solutions for sharing valuable brand content
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Files
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General
Account
Files
Settings
FAQ
Files
Can I add custom metadata to a file?
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Files
Can I change the thumbnail or preview image of my video?
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Files
Can I change the way the thumbnails are displayed?
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Files
Can I restrict access to the source file when sharing?
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Files
Can I restrict download access to the preview when sharing?
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Files
Can I restrict download access when sharing a file?
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Files
Can I upload a video without transcoding?
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Files
Can I use FTP to upload / download files?
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Files
Context menu
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Files
During FTP upload the transfer fails with "Could not write to transfer socket: EPIPE"
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Files
Edit thumbnail
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Files
Video embed options
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Files
FAQ
How can I embed a video on my own website?
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Files
How can I increase the quality of the video playback in MediaLab?
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Files
How can I share a file on Facebook / Twitter?
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Files
FAQ
How long does it take to upload my video?
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Files
How to embed multiple videos on your webpage?
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Files
I just uploaded a large image but there is no preview available?
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Files
Can metadata be added automatically from the file EXIF data?
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Files
Do you support cloud storage (S3 or Azure)?
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Files
Can I view the timecode in the video?
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Files
Can I upload an extra format to an existing file?
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Files
I have problems uploading files
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Files
How can I set the target folder for pull uploads?
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Files
What is recreate?
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Files
FAQ
How can I share a file?
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Files
How can I share a folder?
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Files
The colors of my picture are inverted
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Files
The colors of my picture look different
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Files
Are multiple audio streams supported?
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Files
What video formats are supported for transcoding?
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Files
What bitrate should I choose for my video?
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Files
FAQ
What file types are supported?
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Files
What is FileCatalyst
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files
What is the maximum file size?
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Files
What is the "maximum views" setting when sharing media?
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Files
What is the pull addon?
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Files
What is the push addon?
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Files
Where can I find the Exif metadata for a file?
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Files
Why can I not delete a folder although I have manage rights?
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Files
Why is my audio music track in the audio queue?
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Files
Why is my video in the video queue?
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