---
title: 'Troubleshooting single sign-on (SSO) login issues'
description: 'How to resolve common single sign-on (SSO) login problems, such as being unable to log in or needing to disconnect your account.'
url: https://www.medialab.co/support/troubleshooting/login-issues/troubleshooting-single-sign-on-sso-login-issues
---

# Troubleshooting single sign-on (SSO) login issues

### Disconnecting Your Account

It’s not possible for users to disconnect their organization’s account from MediaLab. Please contact <a href="/contact">support</a> for assistance.

### No MediaLab Account and Unable to Log In

If this is your first time logging in and you don’t have a MediaLab account yet, you may be blocked for one of these reasons:

- Your Lab administrator has disabled automatic account creation via SSO.
- Your Lab has reached its user limit.

Contact your **MediaLab administrator** for help. For detailed instructions, <a href="/support/onboarding/login/first-time-sso-login">see this article</a>.

### Existing MediaLab Account But Cannot Log In via SSO

If you already have a MediaLab account, you must first connect it to your organization’s account. See  <a href="/support/account/account-settings/connecting-an-existing-media-lab-account-to-single-sign-on-sso">this article</a> for guidance.