[{"data":1,"prerenderedAt":605},["ShallowReactive",2],{"support-article-/support/ml-connect-integration-issues":3,"support-nav-articles":146,"support-search-articles":496},{"id":4,"title":5,"author":6,"authorRole":7,"body":8,"category":133,"date":134,"description":14,"extension":135,"featured":136,"image":7,"meta":137,"navigation":139,"path":140,"readTime":7,"seo":141,"sitemap":142,"stem":143,"subcategory":144,"tag":7,"__hash__":145},"content/support/ml-connect-integration-issues.md","ML Connect integration issues","MediaLab Team",null,{"type":9,"value":10,"toc":124},"minimark",[11,15,20,42,46,72,76,102,106],[12,13,14],"p",{},"MediaLab Connect is designed to streamline uploads, downloads, and watch folder automation. If you encounter problems, they are often related to outdated versions, misconfigured workflows, or missing permissions.",[16,17,19],"h3",{"id":18},"app-not-updating","App Not Updating",[21,22,23,32,39],"ul",{},[24,25,26,27,31],"li",{},"Check the ",[28,29,30],"strong",{},"release notes"," to see if a newer version is available.",[24,33,34,35,38],{},"Updates can be downloaded from the ",[28,36,37],{},"MediaLab Downloads page",".",[24,40,41],{},"On Windows/macOS, ensure you have permission to install software (administrator rights may be required in some environments).",[16,43,45],{"id":44},"pushdownload-validation-errors","Push/Download Validation Errors",[21,47,48,58],{},[24,49,50,51,54,55,38],{},"MediaLab Connect validates files during ",[28,52,53],{},"push"," and ",[28,56,57],{},"download",[24,59,60,61],{},"If errors appear:\n",[21,62,63,66,69],{},[24,64,65],{},"Retry the transfer — temporary network issues can cause integrity check failures.",[24,67,68],{},"Check available disk space in your destination folder.",[24,70,71],{},"Confirm you have sufficient permissions to write files locally.",[16,73,75],{"id":74},"watch-folder-automation-not-triggering","Watch Folder Automation Not Triggering",[21,77,78,85,92,99],{},[24,79,80,81,84],{},"Verify that the ",[28,82,83],{},"watch folder path"," exists and is accessible by Connect.",[24,86,87,88,91],{},"Make sure you have ",[28,89,90],{},"upload permissions"," in the target MediaLab folder.",[24,93,94,95,98],{},"Check whether ",[28,96,97],{},"folder structures"," are being supported in your version (added in Connect 1.1+).",[24,100,101],{},"Restart Connect after changing folder paths or automation settings.",[16,103,105],{"id":104},"best-practices","Best Practices",[21,107,108,115,118,121],{},[24,109,110,111,114],{},"Always run the ",[28,112,113],{},"latest version of MediaLab Connect"," for stability and new features.",[24,116,117],{},"Use stable local storage paths (avoid temporary network drives where permissions may change).",[24,119,120],{},"Regularly clear the upload/download history if you automate large volumes of transfers.",[24,122,123],{},"For persistent issues, export logs from Connect and share them with the MediaLab support team.",{"title":125,"searchDepth":126,"depth":126,"links":127},"",2,[128,130,131,132],{"id":18,"depth":129,"text":19},3,{"id":44,"depth":129,"text":45},{"id":74,"depth":129,"text":75},{"id":104,"depth":129,"text":105},"troubleshooting","11-11-2025","md",false,{"socialmedia":138},{"title":5,"description":125,"image":125,"url":125},true,"/support/ml-connect-integration-issues",{"title":5,"description":14},{"loc":140},"support/ml-connect-integration-issues","integration","1WCmlOtAnQzkAU0dvYI3lkMF8iSnPmmxQOOAlZf19so",[147,152,155,160,164,167,171,174,178,181,185,188,192,195,198,201,205,210,214,217,220,223,226,230,233,237,241,245,249,252,255,258,261,265,268,272,275,279,283,286,290,293,297,300,303,306,309,312,315,318,321,324,325,328,332,335,339,342,345,349,352,355,358,361,364,367,370,373,376,379,382,385,388,391,394,397,400,403,406,409,412,415,418,421,424,427,430,433,436,439,442,445,448,451,454,457,460,463,466,469,472,475,478,481,484,487,490,493],{"path":148,"title":149,"category":150,"subcategory":151},"/support/adding-a-personal-signature","Adding a personal signature","account","branding",{"path":153,"title":154,"category":150,"subcategory":151},"/support/adding-a-watermark","Adding a watermark",{"path":156,"title":157,"category":158,"subcategory":159},"/support/adding-custom-metadata-to-files","Adding custom metadata to files","core","metadata",{"path":161,"title":162,"category":158,"subcategory":163},"/support/adding-extra-file-formats-to-an-existing-file","Adding extra file formats to an existing file","integrations",{"path":165,"title":166,"category":133,"subcategory":144},"/support/adobe-premiere-pro-and-avid-integration-issues","Adobe Premiere Pro & AVID integration issues",{"path":168,"title":169,"category":150,"subcategory":170},"/support/automatic-login-for-users","Automatic login for users","user-management",{"path":172,"title":173,"category":158,"subcategory":159},"/support/automatic-metadata-from-exif-data","Automatic metadata from Exif data",{"path":175,"title":176,"category":150,"subcategory":177},"/support/billing-adjust-subscription","Adjust subscription","billing",{"path":179,"title":180,"category":150,"subcategory":177},"/support/billing-usage","Usage and Billing",{"path":182,"title":183,"category":158,"subcategory":184},"/support/captions","Captions & Transcriptions","review-and-approve",{"path":186,"title":187,"category":150,"subcategory":151},"/support/changing-the-look-of-the-share-page","Changing the look of the share page",{"path":189,"title":190,"category":158,"subcategory":191},"/support/changing-the-thumbnail-or-preview-image-of-a-video","Changing the thumbnail or preview image of a video","organizing-media",{"path":193,"title":194,"category":158,"subcategory":184},"/support/choosing-the-right-bitrate-for-your-video","Choosing the right bitrate for your video",{"path":196,"title":197,"category":133,"subcategory":144},"/support/cloud-storage-s3-and-azure-issues","Cloud storage (S3 & Azure) issues",{"path":199,"title":200,"category":158,"subcategory":163},"/support/cloud-storage-support-s3-and-azure","Cloud storage support (S3 and Azure)",{"path":202,"title":203,"category":158,"subcategory":204},"/support/collecting-media-with-upload-link","Collecting media with Upload Link","uploading",{"path":206,"title":207,"category":208,"subcategory":209},"/support/comments-collaboration-tools","Comments and collaboration tools","onboarding","user-guide",{"path":211,"title":212,"category":150,"subcategory":213},"/support/connecting-an-existing-media-lab-account-to-single-sign-on-sso","Connecting an existing MediaLab account to single sign-on (SSO)","account-settings",{"path":215,"title":216,"category":158,"subcategory":163},"/support/connecting-media-lab-to-adobe-premiere-pro-via-ftp","Connecting MediaLab to Adobe Premiere Pro via FTP",{"path":218,"title":219,"category":158,"subcategory":163},"/support/cors-configuration-for-s3-and-azure","CORS configuration for S3 and Azure",{"path":221,"title":222,"category":150,"subcategory":151},"/support/customize-outgoing-emails","Customize outgoing emails",{"path":224,"title":225,"category":150,"subcategory":151},"/support/dark-mode","Dark Mode",{"path":227,"title":228,"category":150,"subcategory":229},"/support/data-processing-agreement","Data Processing Agreement","security",{"path":231,"title":232,"category":208,"subcategory":209},"/support/downloading-files","Downloading files",{"path":234,"title":235,"category":158,"subcategory":236},"/support/downloading-media","Downloading media","downloading",{"path":238,"title":239,"category":208,"subcategory":240},"/support/downloading-ml-connect","Downloading files with MediaLab Connect","desktop-app",{"path":242,"title":243,"category":133,"subcategory":244},"/support/downloading-shared-files-without-browser-prompts","Downloading shared files without browser prompts","general-faqs",{"path":246,"title":247,"category":158,"subcategory":248},"/support/dynamic-watermarking","Secure your media with dynamic watermarking","sharing",{"path":250,"title":251,"category":158,"subcategory":191},"/support/editing-thumbnails","Editing thumbnails",{"path":253,"title":254,"category":158,"subcategory":248},"/support/embedding-a-video-on-your-website","Embedding a video on your website",{"path":256,"title":257,"category":158,"subcategory":163},"/support/embedding-multiple-videos-on-a-webpage-without-overlapping-playback","Embedding multiple videos on a webpage without overlapping playback",{"path":259,"title":260,"category":158,"subcategory":248},"/support/enabling-public-access-to-media-lab","Enabling public access to MediaLab",{"path":262,"title":263,"category":133,"subcategory":264},"/support/error-oops-something-went-wrong","Error: “Oops! Something went wrong.”","error",{"path":266,"title":267,"category":158,"subcategory":163},"/support/file-catalyst-support","FileCatalyst support",{"path":269,"title":270,"category":208,"subcategory":271},"/support/find-login-page","Finding your MediaLab login page","login",{"path":273,"title":274,"category":208,"subcategory":271},"/support/first-time-sso-login","First-Time login using single sign-on (SSO)",{"path":276,"title":277,"category":150,"subcategory":278},"/support/folder-deletion-is-limited-to-administrators","Folder deletion is limited to administrators","roles-permissions",{"path":280,"title":281,"category":133,"subcategory":282},"/support/ftp-could-not-write-to-transfer-socket","FTP Error: “Could Not Write to Transfer Socket: EPIPE”","upload-processing",{"path":284,"title":285,"category":133,"subcategory":282},"/support/image-colors-look-different-after-upload","Image colors look different after upload",{"path":287,"title":288,"category":133,"subcategory":289},"/support/increasing-video-playback-quality-in-media-lab","Increasing video playback quality in MediaLab","playback",{"path":291,"title":292,"category":208,"subcategory":240},"/support/installing-logging-ml-connect","Installing and logging in to MediaLab Connect",{"path":294,"title":295,"category":208,"subcategory":296},"/support/introduction-to-medialab","Introduction to MediaLab","intro",{"path":298,"title":299,"category":133,"subcategory":282},"/support/inverted-colors-in-uploaded-images","Inverted colors in uploaded images",{"path":301,"title":302,"category":133,"subcategory":282},"/support/large-image-uploaded-without-preview","Large image uploaded without preview",{"path":304,"title":305,"category":208,"subcategory":209},"/support/loggin-in-as-user","Logging in as user",{"path":307,"title":308,"category":208,"subcategory":209},"/support/managing-notifications","Managing notifications",{"path":310,"title":311,"category":158,"subcategory":204},"/support/maximum-file-size","Maximum file size",{"path":313,"title":314,"category":158,"subcategory":248},"/support/maximum-views-setting-for-shared-media","Maximum views setting for shared media",{"path":316,"title":317,"category":208,"subcategory":240},"/support/medialab-connect","MediaLab Connect",{"path":319,"title":320,"category":133,"subcategory":144},"/support/metadata-and-workflow-integration-issues","Metadata & workflow integration issues",{"path":322,"title":323,"category":208,"subcategory":240},"/support/ml-connect-file-integrity","Verifying the integrity of MediaLab Connect installation files",{"path":140,"title":5,"category":133,"subcategory":144},{"path":326,"title":327,"category":208,"subcategory":240},"/support/ml-connect-release-notes","ML Connect - release notes",{"path":329,"title":330,"category":208,"subcategory":331},"/support/mobile-access","Accessing MediaLab on a mobile device","mobile-access",{"path":333,"title":334,"category":150,"subcategory":177},"/support/object-storage-billing","Object storage billing",{"path":336,"title":337,"category":208,"subcategory":338},"/support/organizing-files-and-folders","Organizing files and folders","getting-started",{"path":340,"title":341,"category":158,"subcategory":163},"/support/pull-add-on","Pull add-on",{"path":343,"title":344,"category":158,"subcategory":163},"/support/push-add-on","Push add-on",{"path":346,"title":347,"category":133,"subcategory":348},"/support/recovering-a-forgotten-username","Recovering a forgotten username","login-issues",{"path":350,"title":351,"category":158,"subcategory":236},"/support/recreate-feature","Transcode feature (previously Recreate)",{"path":353,"title":354,"category":158,"subcategory":163},"/support/remote-destinations","Cloud connections",{"path":356,"title":357,"category":150,"subcategory":229},"/support/reporting-a-security-issue","Reporting a security issue",{"path":359,"title":360,"category":150,"subcategory":229},"/support/reporting-abuse","Reporting abuse",{"path":362,"title":363,"category":133,"subcategory":348},"/support/resetting-a-forgotten-password","Resetting a forgotten password",{"path":365,"title":366,"category":158,"subcategory":248},"/support/restricting-access-to-the-source-file","Restricting access to the source file",{"path":368,"title":369,"category":158,"subcategory":248},"/support/restricting-download-access","Restricting download access",{"path":371,"title":372,"category":158,"subcategory":248},"/support/restricting-download-access-to-previews","Restricting download access to previews",{"path":374,"title":375,"category":158,"subcategory":184},"/support/reviewing-approving","Review & Approve",{"path":377,"title":378,"category":158,"subcategory":248},"/support/revoking-sent-emails-or-share-links","Revoking sent emails or share links",{"path":380,"title":381,"category":158,"subcategory":248},"/support/rss-feed-support","RSS feed support",{"path":383,"title":384,"category":158,"subcategory":204},"/support/setting-the-target-folder-for-pull-uploads","Setting the target folder for pull uploads",{"path":386,"title":387,"category":158,"subcategory":163},"/support/setting-up-a-watch-folder","Setting up a watch folder",{"path":389,"title":390,"category":158,"subcategory":248},"/support/share-emails-transcoding","Share emails are waiting for transcoding to complete",{"path":392,"title":393,"category":150,"subcategory":170},"/support/shared-accounts","Shared accounts",{"path":395,"title":396,"category":158,"subcategory":248},"/support/sharing-a-file-on-facebook-or-twitter","Sharing a file on Facebook or Twitter",{"path":398,"title":399,"category":158,"subcategory":248},"/support/sharing-files-in-media-lab","Sharing files in MediaLab",{"path":401,"title":402,"category":208,"subcategory":209},"/support/sharing-files-links","Sharing files and links",{"path":404,"title":405,"category":158,"subcategory":248},"/support/sharing-folders-in-media-lab","Sharing folders in MediaLab",{"path":407,"title":408,"category":208,"subcategory":338},"/support/sharing-media","Sharing your media",{"path":410,"title":411,"category":208,"subcategory":271},"/support/sso-setup-for-owners","Single sign-on (SSO) setup for owners",{"path":413,"title":414,"category":158,"subcategory":236},"/support/support-for-multiple-audio-streams","Support for multiple audio streams",{"path":416,"title":417,"category":158,"subcategory":204},"/support/supported-file-types","Supported file types",{"path":419,"title":420,"category":158,"subcategory":236},"/support/supported-video-formats-for-transcoding","Supported video formats for transcoding",{"path":422,"title":423,"category":158,"subcategory":191},"/support/tracking-activity-in-medialab","Tracking Activity in MediaLab",{"path":425,"title":426,"category":133,"subcategory":282},"/support/troubleshooting-file-upload-failures","Troubleshooting file upload failures",{"path":428,"title":429,"category":133,"subcategory":144},"/support/troubleshooting-ftp-udp-uploads","Troubleshooting FTP/UDP uploads",{"path":431,"title":432,"category":133,"subcategory":348},"/support/troubleshooting-single-sign-on-sso-login-issues","Troubleshooting single sign-on (SSO) login issues",{"path":434,"title":435,"category":208,"subcategory":338},"/support/upload-first-file","Uploading your first file",{"path":437,"title":438,"category":133,"subcategory":282},"/support/upload-speed-and-estimated-upload-times","Upload speed and estimated upload times",{"path":440,"title":441,"category":158,"subcategory":204},"/support/upload-times-for-videos","Upload times for videos",{"path":443,"title":444,"category":158,"subcategory":204},"/support/uploading-a-video-without-transcoding","Uploading a video without transcoding",{"path":446,"title":447,"category":208,"subcategory":209},"/support/uploading-files","Uploading files",{"path":449,"title":450,"category":158,"subcategory":204},"/support/uploading-files-via-ftp","Uploading files via FTP",{"path":452,"title":453,"category":150,"subcategory":278},"/support/user-access-to-folders","User access to folders",{"path":455,"title":456,"category":150,"subcategory":278},"/support/user-flags","User flags",{"path":458,"title":459,"category":150,"subcategory":278},"/support/user-levels-in-media-lab","User levels in MediaLab",{"path":461,"title":462,"category":150,"subcategory":278},"/support/user-roles","User roles",{"path":464,"title":465,"category":158,"subcategory":204},"/support/using-ftp-to-upload-or-download-files","Using FTP to upload or download files",{"path":467,"title":468,"category":158,"subcategory":191},"/support/using-the-context-menu","Using the context menu",{"path":470,"title":471,"category":158,"subcategory":163},"/support/video-embed-options","Video embed options",{"path":473,"title":474,"category":158,"subcategory":159},"/support/viewing-exif-metadata","Viewing Exif metadata",{"path":476,"title":477,"category":208,"subcategory":338},"/support/viewing-media","Viewing media in MediaLab",{"path":479,"title":480,"category":208,"subcategory":209},"/support/viewing-previewing-media","Viewing and previewing media",{"path":482,"title":483,"category":158,"subcategory":184},"/support/viewing-timecodes-in-video","Viewing timecodes in video",{"path":485,"title":486,"category":133,"subcategory":282},"/support/why-audio-files-appear-in-the-audio-queue","Why audio files appear in the audio queue",{"path":488,"title":489,"category":133,"subcategory":282},"/support/why-free-space-doesnt-increase-after-deleting-files","Why free space doesn’t increase after deleting files",{"path":491,"title":492,"category":133,"subcategory":282},"/support/why-videos-appear-in-the-video-queue","Why videos appear in the video queue",{"path":494,"title":495,"category":208,"subcategory":338},"/support/working-with-metadata","Working with metadata",[497,498,499,500,501,502,503,504,505,506,507,508,509,510,511,512,513,514,515,516,517,518,519,520,521,522,523,524,525,526,527,528,529,530,531,532,533,534,535,536,537,538,539,540,541,542,543,544,545,546,547,548,549,550,551,552,553,554,555,556,557,558,559,560,561,562,563,564,565,566,567,568,569,570,571,572,573,574,575,576,577,578,579,580,581,582,583,584,585,586,587,588,589,590,591,592,593,594,595,596,597,598,599,600,601,602,603,604],{"path":148,"title":149,"category":150,"subcategory":151},{"path":153,"title":154,"category":150,"subcategory":151},{"path":156,"title":157,"category":158,"subcategory":159},{"path":161,"title":162,"category":158,"subcategory":163},{"path":165,"title":166,"category":133,"subcategory":144},{"path":168,"title":169,"category":150,"subcategory":170},{"path":172,"title":173,"category":158,"subcategory":159},{"path":175,"title":176,"category":150,"subcategory":177},{"path":179,"title":180,"category":150,"subcategory":177},{"path":182,"title":183,"category":158,"subcategory":184},{"path":186,"title":187,"category":150,"subcategory":151},{"path":189,"title":190,"category":158,"subcategory":191},{"path":193,"title":194,"category":158,"subcategory":184},{"path":196,"title":197,"category":133,"subcategory":144},{"path":199,"title":200,"category":158,"subcategory":163},{"path":202,"title":203,"category":158,"subcategory":204},{"path":206,"title":207,"category":208,"subcategory":209},{"path":211,"title":212,"category":150,"subcategory":213},{"path":215,"title":216,"category":158,"subcategory":163},{"path":218,"title":219,"category":158,"subcategory":163},{"path":221,"title":222,"category":150,"subcategory":151},{"path":224,"title":225,"category":150,"subcategory":151},{"path":227,"title":228,"category":150,"subcategory":229},{"path":231,"title":232,"category":208,"subcategory":209},{"path":234,"title":235,"category":158,"subcategory":236},{"path":238,"title":239,"category":208,"subcategory":240},{"path":242,"title":243,"category":133,"subcategory":244},{"path":246,"title":247,"category":158,"subcategory":248},{"path":250,"title":251,"category":158,"subcategory":191},{"path":253,"title":254,"category":158,"subcategory":248},{"path":256,"title":257,"category":158,"subcategory":163},{"path":259,"title":260,"category":158,"subcategory":248},{"path":262,"title":263,"category":133,"subcategory":264},{"path":266,"title":267,"category":158,"subcategory":163},{"path":269,"title":270,"category":208,"subcategory":271},{"path":273,"title":274,"category":208,"subcategory":271},{"path":276,"title":277,"category":150,"subcategory":278},{"path":280,"title":281,"category":133,"subcategory":282},{"path":284,"title":285,"category":133,"subcategory":282},{"path":287,"title":288,"category":133,"subcategory":289},{"path":291,"title":292,"category":208,"subcategory":240},{"path":294,"title":295,"category":208,"subcategory":296},{"path":298,"title":299,"category":133,"subcategory":282},{"path":301,"title":302,"category":133,"subcategory":282},{"path":304,"title":305,"category":208,"subcategory":209},{"path":307,"title":308,"category":208,"subcategory":209},{"path":310,"title":311,"category":158,"subcategory":204},{"path":313,"title":314,"category":158,"subcategory":248},{"path":316,"title":317,"category":208,"subcategory":240},{"path":319,"title":320,"category":133,"subcategory":144},{"path":322,"title":323,"category":208,"subcategory":240},{"path":140,"title":5,"category":133,"subcategory":144},{"path":326,"title":327,"category":208,"subcategory":240},{"path":329,"title":330,"category":208,"subcategory":331},{"path":333,"title":334,"category":150,"subcategory":177},{"path":336,"title":337,"category":208,"subcategory":338},{"path":340,"title":341,"category":158,"subcategory":163},{"path":343,"title":344,"category":158,"subcategory":163},{"path":346,"title":347,"category":133,"subcategory":348},{"path":350,"title":351,"category":158,"subcategory":236},{"path":353,"title":354,"category":158,"subcategory":163},{"path":356,"title":357,"category":150,"subcategory":229},{"path":359,"title":360,"category":150,"subcategory":229},{"path":362,"title":363,"category":133,"subcategory":348},{"path":365,"title":366,"category":158,"subcategory":248},{"path":368,"title":369,"category":158,"subcategory":248},{"path":371,"title":372,"category":158,"subcategory":248},{"path":374,"title":375,"category":158,"subcategory":184},{"path":377,"title":378,"category":158,"subcategory":248},{"path":380,"title":381,"category":158,"subcategory":248},{"path":383,"title":384,"category":158,"subcategory":204},{"path":386,"title":387,"category":158,"subcategory":163},{"path":389,"title":390,"category":158,"subcategory":248},{"path":392,"title":393,"category":150,"subcategory":170},{"path":395,"title":396,"category":158,"subcategory":248},{"path":398,"title":399,"category":158,"subcategory":248},{"path":401,"title":402,"category":208,"subcategory":209},{"path":404,"title":405,"category":158,"subcategory":248},{"path":407,"title":408,"category":208,"subcategory":338},{"path":410,"title":411,"category":208,"subcategory":271},{"path":413,"title":414,"category":158,"subcategory":236},{"path":416,"title":417,"category":158,"subcategory":204},{"path":419,"title":420,"category":158,"subcategory":236},{"path":422,"title":423,"category":158,"subcategory":191},{"path":425,"title":426,"category":133,"subcategory":282},{"path":428,"title":429,"category":133,"subcategory":144},{"path":431,"title":432,"category":133,"subcategory":348},{"path":434,"title":435,"category":208,"subcategory":338},{"path":437,"title":438,"category":133,"subcategory":282},{"path":440,"title":441,"category":158,"subcategory":204},{"path":443,"title":444,"category":158,"subcategory":204},{"path":446,"title":447,"category":208,"subcategory":209},{"path":449,"title":450,"category":158,"subcategory":204},{"path":452,"title":453,"category":150,"subcategory":278},{"path":455,"title":456,"category":150,"subcategory":278},{"path":458,"title":459,"category":150,"subcategory":278},{"path":461,"title":462,"category":150,"subcategory":278},{"path":464,"title":465,"category":158,"subcategory":204},{"path":467,"title":468,"category":158,"subcategory":191},{"path":470,"title":471,"category":158,"subcategory":163},{"path":473,"title":474,"category":158,"subcategory":159},{"path":476,"title":477,"category":208,"subcategory":338},{"path":479,"title":480,"category":208,"subcategory":209},{"path":482,"title":483,"category":158,"subcategory":184},{"path":485,"title":486,"category":133,"subcategory":282},{"path":488,"title":489,"category":133,"subcategory":282},{"path":491,"title":492,"category":133,"subcategory":282},{"path":494,"title":495,"category":208,"subcategory":338},1777969332360]