---
title: 'Metadata & workflow integration issues'
description: 'How to troubleshoot metadata that does not populate correctly, such as EXIF fields, template configuration and mismatched pull or push profiles.'
url: https://www.medialab.co/support/troubleshooting/integration/metadata-and-workflow-integration-issues
---

# Metadata & workflow integration issues

MediaLab automatically extracts technical metadata (e.g., EXIF, ID-3) and supports user-defined metadata templates. If metadata isn’t appearing correctly or workflows fail, the cause is often a missing configuration or mismatched setup in pull/push profiles.

### EXIF Metadata Not Populating Fields

- MediaLab attempts to extract EXIF metadata from uploaded images.
- If fields are blank:
  - Confirm the file is detected as a supported **media type**.
  - Check whether the relevant metadata template field is mapped to EXIF values (e.g., `ObjectName`, `Caption-Abstract`).
  - Try re-uploading the file to trigger metadata extraction.

### Metadata Template Not Configured Properly

- A custom template must be created for fields beyond title, description, and tags.
- The metadata template can be customized through our [API endpoint](https://www.medialab.co/developers) and can be created with the fields that you require.

### Pull/Push Profiles Not Matching Format/Folder IDs

- Automated workflows rely on consistent file and format matching.
- If uploads via FTP/S3/UDP don’t attach correctly:
  - Verify **Format only** settings are applied correctly (e.g., Source vs. Broadcast MXF).
  - Confirm filename base matches (extensions ignored).
  - Check folder IDs or target paths — a mismatch will prevent files from attaching as expected.
- For regex-based filename matching, ensure the pattern is configured correctly or contact support to enable this feature.

### Best Practices

- Use descriptive, consistent filenames to improve matching in automated workflows.
- Test pull/push profiles with small files before running large automated transfers.
- Regularly review metadata templates with your team to ensure fields align with current workflows.
- Keep a record of required fields to enforce completeness during upload.