[{"data":1,"prerenderedAt":680},["ShallowReactive",2],{"support-article-\u002Fsupport\u002Fadobe-premiere-and-avid-integration-issues":3,"support-nav-articles":151,"support-search-articles":554},{"id":4,"title":5,"applyEmail":6,"author":7,"authorRole":6,"body":8,"category":136,"company":6,"compareAfterItems":6,"compareAfterTitle":6,"compareBeforeItems":6,"compareBeforeTitle":6,"compareText":6,"compareTitle":6,"date":137,"department":6,"description":138,"employmentType":6,"extension":139,"featured":140,"galleryDescription":6,"galleryImages":6,"galleryLabel":6,"galleryTitleAccent":6,"galleryTitleText":6,"heroDescription":6,"heroImage":6,"image":6,"industry":6,"isOpen":140,"location":6,"logoSrc":6,"meta":141,"navigation":143,"path":144,"productDescription":6,"productFeatures":6,"productItemsFeatured":140,"productLabel":6,"productStatus":6,"productTitleAccent":6,"productTitleText":6,"productUrl":6,"quoteAttribution":6,"quoteText":6,"rawbody":145,"readTime":6,"salaryRange":6,"sections":6,"seo":146,"sitemap":147,"snapshotCampaign":6,"snapshotCompany":6,"snapshotDeployment":6,"snapshotFeaturedVoices":6,"snapshotFounded":6,"snapshotHistory":6,"snapshotKeyOutput":6,"snapshotLocation":6,"snapshotProblem":6,"snapshotScale":6,"snapshotSize":6,"stem":148,"subcategory":149,"tag":6,"titleHtml":6,"videoUrl":6,"whatsnextHeadingHtml":6,"whatsnextNum":6,"whatsnextParagraphs":6,"workplaceType":6,"__hash__":150},"content\u002Fsupport\u002Fadobe-premiere-and-avid-integration-issues.md","Adobe Premiere & AVID integration issues",null,"MediaLab Team",{"type":9,"value":10,"toc":127},"minimark",[11,15,20,38,42,87,91,112,116],[12,13,14],"p",{},"MediaLab integrates with professional editing tools like Adobe Premiere and AVID through FTP upload profiles. Most issues come from misconfigured FTP accounts or incorrect details in the editing software.",[16,17,19],"h3",{"id":18},"verifying-ftp-account-setup-in-medialab","Verifying FTP Account Setup in MediaLab",[21,22,23,32,35],"ul",{},[24,25,26,27,31],"li",{},"Go to ",[28,29,30],"strong",{},"Settings → FTP Upload"," in your MediaLab environment.",[24,33,34],{},"Ensure the pull profile is active and assigned to the correct folder.",[24,36,37],{},"Save the generated FTP credentials (server, username, password) — they cannot be retrieved later.",[16,39,41],{"id":40},"correctly-entering-ftp-details-in-premiere","Correctly Entering FTP Details in Premiere",[21,43,44,84],{},[24,45,46,47,50,51],{},"In ",[28,48,49],{},"File → Export → FTP",", confirm:\n",[21,52,53,64,72,78],{},[24,54,55,58,59,63],{},[28,56,57],{},"Server:"," ",[60,61,62],"code",{},"ftp.medialab.app"," (default)",[24,65,66,58,69,63],{},[28,67,68],{},"Port:",[60,70,71],{},"21",[24,73,74,77],{},[28,75,76],{},"Username & Password:"," From your MediaLab FTP profile",[24,79,80,83],{},[28,81,82],{},"Remote Path:"," Optional, usually not needed if folder is already set in MediaLab",[24,85,86],{},"Use the retry field in Premiere to allow multiple connection attempts if the server is busy.",[16,88,90],{"id":89},"export-fails-from-premiere-or-avid","Export Fails From Premiere or AVID",[21,92,93],{},[24,94,95,96],{},"If export directly to FTP fails, use a fallback workflow:\n",[97,98,99,102,109],"ol",{},[24,100,101],{},"Export the file locally to your machine.",[24,103,104,105,108],{},"Upload it via ",[28,106,107],{},"ML Connect"," or drag-and-drop in MediaLab’s browser uploader.",[24,110,111],{},"Confirm upload in the Workflow Manager.",[16,113,115],{"id":114},"best-practices","Best Practices",[21,117,118,121,124],{},[24,119,120],{},"Always test your FTP connection in MediaLab before using it in Premiere\u002FAVID.",[24,122,123],{},"Store FTP credentials securely — regenerate them if login fails.",[24,125,126],{},"For critical deliveries, export locally and upload with ML Connect for maximum reliability.",{"title":128,"searchDepth":129,"depth":130,"links":131},"",1,3,[132,133,134,135],{"id":18,"depth":130,"text":19},{"id":40,"depth":130,"text":41},{"id":89,"depth":130,"text":90},{"id":114,"depth":130,"text":115},"troubleshooting","11-11-2025","How to troubleshoot FTP export problems between MediaLab and Adobe Premiere or AVID, from account setup to failed exports.","md",false,{"socialmedia":142},{"title":5,"description":128,"image":128,"url":128},true,"\u002Fsupport\u002Fadobe-premiere-and-avid-integration-issues","---\ntitle: Adobe Premiere & AVID integration issues\ndescription: 'How to troubleshoot FTP export problems between MediaLab and Adobe Premiere or AVID, from account setup to failed exports.'\ndate: 11-11-2025\nauthor: MediaLab Team\ncategory: troubleshooting\nsubcategory: integration\nsocialmedia:\n  title: Adobe Premiere & AVID integration issues\n  description: ''\n  image: ''\n  url: ''\n---\n\nMediaLab integrates with professional editing tools like Adobe Premiere and AVID through FTP upload profiles. Most issues come from misconfigured FTP accounts or incorrect details in the editing software.\n\n### Verifying FTP Account Setup in MediaLab\n\n- Go to **Settings → FTP Upload** in your MediaLab environment.\n- Ensure the pull profile is active and assigned to the correct folder.\n- Save the generated FTP credentials (server, username, password) — they cannot be retrieved later.\n\n### Correctly Entering FTP Details in Premiere\n\n- In **File → Export → FTP**, confirm:\n  - **Server:** `ftp.medialab.app` (default)\n  - **Port:** `21` (default)\n  - **Username & Password:** From your MediaLab FTP profile\n  - **Remote Path:** Optional, usually not needed if folder is already set in MediaLab\n- Use the retry field in Premiere to allow multiple connection attempts if the server is busy.\n\n### Export Fails From Premiere or AVID\n\n- If export directly to FTP fails, use a fallback workflow:\n  1. Export the file locally to your machine.\n  2. Upload it via **ML Connect** or drag-and-drop in MediaLab’s browser uploader.\n  3. Confirm upload in the Workflow Manager.\n\n### Best Practices\n\n- Always test your FTP connection in MediaLab before using it in Premiere\u002FAVID.\n- Store FTP credentials securely — regenerate them if login fails.\n- For critical deliveries, export locally and upload with ML Connect for maximum reliability.\n",{"title":5,"description":138},{"loc":144},"support\u002Fadobe-premiere-and-avid-integration-issues","integration","Nuj_pJUS0b_LPsSUhTeMLhatk8jPFEYrAmMvkKZElV0",[152,157,160,165,169,170,173,177,180,184,187,190,193,197,201,204,207,210,214,219,223,226,229,232,235,238,242,246,249,252,255,259,263,267,271,274,277,280,283,287,290,293,297,300,304,308,311,315,318,321,325,328,331,334,337,340,343,346,349,352,355,358,361,364,367,370,374,377,381,384,387,390,393,396,400,403,406,409,412,415,418,421,424,427,430,433,436,439,442,445,448,451,454,457,460,463,467,470,473,476,479,482,485,488,491,494,497,500,503,506,509,512,515,518,521,524,527,530,533,536,539,542,545,548,551],{"path":153,"title":154,"category":155,"subcategory":156},"\u002Fsupport\u002Fadding-a-personal-signature","Adding a personal signature","account","branding",{"path":158,"title":159,"category":155,"subcategory":156},"\u002Fsupport\u002Fadding-a-watermark","Adding a 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