[{"data":1,"prerenderedAt":525},["ShallowReactive",2],{"support-article-/support/downloading-media":3,"support-nav-articles":71,"support-search-articles":417},{"id":4,"title":5,"author":6,"authorRole":7,"body":8,"category":58,"date":59,"description":14,"extension":60,"featured":61,"image":7,"meta":62,"navigation":64,"path":65,"readTime":7,"seo":66,"sitemap":67,"stem":68,"subcategory":69,"tag":7,"__hash__":70},"content/support/downloading-media.md","Downloading media","MediaLab Team",null,{"type":9,"value":10,"toc":54},"minimark",[11,15],[12,13,14],"p",{},"MediaLab offers a variety of ways to download media.",[16,17,18,30,39,48],"ul",{},[19,20,21,29],"li",{},[22,23,24],"strong",{},[25,26,28],"a",{"href":27},"/support/onboarding/desktop-app/installing-logging-ml-connect","MediaLab Connect"," - Use our desktop application to download media, either manually or automatically using an auto-push rule. The MediaLab Connect download feature uses CDN acceleration and works for all hybrid cloud platforms, providing the best download experience.",[19,31,32,38],{},[22,33,34],{},[25,35,37],{"href":36},"/support/core/integrations/push-add-on","Push"," - Push files directly to a target Cloud Connection, e.g. S3, Azure or (s)FTP.",[19,40,41,47],{},[22,42,43],{},[25,44,46],{"href":45},"/support/troubleshooting/general-faqs/downloading-shared-files-without-browser-prompts","Download individual files"," - Downloads can be started for individual files, allowing for flexible and efficient media retrieval.",[19,49,50,53],{},[22,51,52],{},"Download ZIP files"," - ZIP files can be downloaded for multiple files, facilitating bulk media retrieval. This feature may not be available for all accounts or Cloud Connections, and is inefficient compared to individual files and MediaLab Connect.",{"title":55,"searchDepth":56,"depth":56,"links":57},"",2,[],"core","2026-05-03","md",false,{"socialmedia":63},{"title":5,"description":55,"image":55,"url":55},true,"/support/downloading-media",{"title":5,"description":14},{"loc":65},"support/downloading-media","downloading","s59tEcNknwsUAaFISCVxw6k6fQcEa1GR7LKNEBD0Yu0",[72,77,80,84,88,93,97,100,104,107,111,114,118,121,124,127,131,136,140,143,146,149,152,155,156,160,164,168,171,174,177,180,184,187,191,194,198,202,205,209,212,216,219,222,225,228,231,234,236,239,242,245,248,252,255,259,262,265,269,272,275,279,282,285,288,291,294,297,300,303,306,309,312,315,318,321,324,327,330,333,336,339,342,345,348,351,354,357,360,363,366,369,372,375,378,381,384,387,390,393,396,399,402,405,408,411,414],{"path":73,"title":74,"category":75,"subcategory":76},"/support/adding-a-personal-signature","Adding a personal signature","account","branding",{"path":78,"title":79,"category":75,"subcategory":76},"/support/adding-a-watermark","Adding a watermark",{"path":81,"title":82,"category":58,"subcategory":83},"/support/adding-custom-metadata-to-files","Adding custom metadata to files","metadata",{"path":85,"title":86,"category":58,"subcategory":87},"/support/adding-extra-file-formats-to-an-existing-file","Adding extra file formats to an existing file","integrations",{"path":89,"title":90,"category":91,"subcategory":92},"/support/adobe-premiere-pro-and-avid-integration-issues","Adobe Premiere Pro & AVID integration issues","troubleshooting","integration",{"path":94,"title":95,"category":75,"subcategory":96},"/support/automatic-login-for-users","Automatic login for users","user-management",{"path":98,"title":99,"category":58,"subcategory":83},"/support/automatic-metadata-from-exif-data","Automatic metadata from Exif data",{"path":101,"title":102,"category":75,"subcategory":103},"/support/billing-adjust-subscription","Adjust subscription","billing",{"path":105,"title":106,"category":75,"subcategory":103},"/support/billing-usage","Usage and Billing",{"path":108,"title":109,"category":58,"subcategory":110},"/support/captions","Captions & Transcriptions","review-and-approve",{"path":112,"title":113,"category":75,"subcategory":76},"/support/changing-the-look-of-the-share-page","Changing the look of the share page",{"path":115,"title":116,"category":58,"subcategory":117},"/support/changing-the-thumbnail-or-preview-image-of-a-video","Changing the thumbnail or preview image of a video","organizing-media",{"path":119,"title":120,"category":58,"subcategory":110},"/support/choosing-the-right-bitrate-for-your-video","Choosing the right bitrate for your video",{"path":122,"title":123,"category":91,"subcategory":92},"/support/cloud-storage-s3-and-azure-issues","Cloud storage (S3 & Azure) issues",{"path":125,"title":126,"category":58,"subcategory":87},"/support/cloud-storage-support-s3-and-azure","Cloud storage support (S3 and Azure)",{"path":128,"title":129,"category":58,"subcategory":130},"/support/collecting-media-with-upload-link","Collecting media with Upload Link","uploading",{"path":132,"title":133,"category":134,"subcategory":135},"/support/comments-collaboration-tools","Comments and collaboration tools","onboarding","user-guide",{"path":137,"title":138,"category":75,"subcategory":139},"/support/connecting-an-existing-media-lab-account-to-single-sign-on-sso","Connecting an existing MediaLab account to single sign-on (SSO)","account-settings",{"path":141,"title":142,"category":58,"subcategory":87},"/support/connecting-media-lab-to-adobe-premiere-pro-via-ftp","Connecting MediaLab to Adobe Premiere Pro via FTP",{"path":144,"title":145,"category":58,"subcategory":87},"/support/cors-configuration-for-s3-and-azure","CORS configuration for S3 and Azure",{"path":147,"title":148,"category":75,"subcategory":76},"/support/customize-outgoing-emails","Customize outgoing emails",{"path":150,"title":151,"category":75,"subcategory":76},"/support/dark-mode","Dark Mode",{"path":153,"title":154,"category":134,"subcategory":135},"/support/downloading-files","Downloading files",{"path":65,"title":5,"category":58,"subcategory":69},{"path":157,"title":158,"category":134,"subcategory":159},"/support/downloading-ml-connect","Downloading files with MediaLab Connect","desktop-app",{"path":161,"title":162,"category":91,"subcategory":163},"/support/downloading-shared-files-without-browser-prompts","Downloading shared files without browser prompts","general-faqs",{"path":165,"title":166,"category":58,"subcategory":167},"/support/dynamic-watermarking","Secure your media with dynamic watermarking","sharing",{"path":169,"title":170,"category":58,"subcategory":117},"/support/editing-thumbnails","Editing thumbnails",{"path":172,"title":173,"category":58,"subcategory":167},"/support/embedding-a-video-on-your-website","Embedding a video on your website",{"path":175,"title":176,"category":58,"subcategory":87},"/support/embedding-multiple-videos-on-a-webpage-without-overlapping-playback","Embedding multiple videos on a webpage without overlapping playback",{"path":178,"title":179,"category":58,"subcategory":167},"/support/enabling-public-access-to-media-lab","Enabling public access to MediaLab",{"path":181,"title":182,"category":91,"subcategory":183},"/support/error-oops-something-went-wrong","Error: “Oops! Something went wrong.”","error",{"path":185,"title":186,"category":58,"subcategory":87},"/support/file-catalyst-support","FileCatalyst support",{"path":188,"title":189,"category":134,"subcategory":190},"/support/find-login-page","Finding your MediaLab login page","login",{"path":192,"title":193,"category":134,"subcategory":190},"/support/first-time-sso-login","First-Time login using single sign-on (SSO)",{"path":195,"title":196,"category":75,"subcategory":197},"/support/folder-deletion-is-limited-to-administrators","Folder deletion is limited to administrators","roles-permissions",{"path":199,"title":200,"category":91,"subcategory":201},"/support/ftp-could-not-write-to-transfer-socket","FTP Error: “Could Not Write to Transfer Socket: EPIPE”","upload-processing",{"path":203,"title":204,"category":91,"subcategory":201},"/support/image-colors-look-different-after-upload","Image colors look different after upload",{"path":206,"title":207,"category":91,"subcategory":208},"/support/increasing-video-playback-quality-in-media-lab","Increasing video playback quality in MediaLab","playback",{"path":210,"title":211,"category":134,"subcategory":159},"/support/installing-logging-ml-connect","Installing and logging in to MediaLab Connect",{"path":213,"title":214,"category":134,"subcategory":215},"/support/introduction-to-medialab","Introduction to MediaLab","intro",{"path":217,"title":218,"category":91,"subcategory":201},"/support/inverted-colors-in-uploaded-images","Inverted colors in uploaded images",{"path":220,"title":221,"category":91,"subcategory":201},"/support/large-image-uploaded-without-preview","Large image uploaded without preview",{"path":223,"title":224,"category":134,"subcategory":135},"/support/loggin-in-as-user","Logging in as user",{"path":226,"title":227,"category":134,"subcategory":135},"/support/managing-notifications","Managing notifications",{"path":229,"title":230,"category":58,"subcategory":130},"/support/maximum-file-size","Maximum file size",{"path":232,"title":233,"category":58,"subcategory":167},"/support/maximum-views-setting-for-shared-media","Maximum views setting for shared media",{"path":235,"title":28,"category":134,"subcategory":159},"/support/medialab-connect",{"path":237,"title":238,"category":91,"subcategory":92},"/support/metadata-and-workflow-integration-issues","Metadata & workflow integration issues",{"path":240,"title":241,"category":134,"subcategory":159},"/support/ml-connect-file-integrity","Verifying the integrity of MediaLab Connect installation files",{"path":243,"title":244,"category":91,"subcategory":92},"/support/ml-connect-integration-issues","ML Connect integration issues",{"path":246,"title":247,"category":134,"subcategory":159},"/support/ml-connect-release-notes","ML Connect - release notes",{"path":249,"title":250,"category":134,"subcategory":251},"/support/mobile-access","Accessing MediaLab on a mobile device","mobile-access",{"path":253,"title":254,"category":75,"subcategory":103},"/support/object-storage-billing","Object storage billing",{"path":256,"title":257,"category":134,"subcategory":258},"/support/organizing-files-and-folders","Organizing files and folders","getting-started",{"path":260,"title":261,"category":58,"subcategory":87},"/support/pull-add-on","Pull add-on",{"path":263,"title":264,"category":58,"subcategory":87},"/support/push-add-on","Push add-on",{"path":266,"title":267,"category":91,"subcategory":268},"/support/recovering-a-forgotten-username","Recovering a forgotten username","login-issues",{"path":270,"title":271,"category":58,"subcategory":69},"/support/recreate-feature","Transcode feature (previously Recreate)",{"path":273,"title":274,"category":58,"subcategory":87},"/support/remote-destinations","Cloud connections",{"path":276,"title":277,"category":75,"subcategory":278},"/support/reporting-a-security-issue","Reporting a security issue","security",{"path":280,"title":281,"category":75,"subcategory":278},"/support/reporting-abuse","Reporting abuse",{"path":283,"title":284,"category":91,"subcategory":268},"/support/resetting-a-forgotten-password","Resetting a forgotten password",{"path":286,"title":287,"category":58,"subcategory":167},"/support/restricting-access-to-the-source-file","Restricting access to the source file",{"path":289,"title":290,"category":58,"subcategory":167},"/support/restricting-download-access","Restricting download access",{"path":292,"title":293,"category":58,"subcategory":167},"/support/restricting-download-access-to-previews","Restricting download access to previews",{"path":295,"title":296,"category":58,"subcategory":110},"/support/reviewing-approving","Review & Approve",{"path":298,"title":299,"category":58,"subcategory":167},"/support/revoking-sent-emails-or-share-links","Revoking sent emails or share links",{"path":301,"title":302,"category":58,"subcategory":167},"/support/rss-feed-support","RSS feed support",{"path":304,"title":305,"category":58,"subcategory":130},"/support/setting-the-target-folder-for-pull-uploads","Setting the target folder for pull uploads",{"path":307,"title":308,"category":58,"subcategory":87},"/support/setting-up-a-watch-folder","Setting up a watch folder",{"path":310,"title":311,"category":58,"subcategory":167},"/support/share-emails-transcoding","Share emails are waiting for transcoding to complete",{"path":313,"title":314,"category":75,"subcategory":96},"/support/shared-accounts","Shared accounts",{"path":316,"title":317,"category":58,"subcategory":167},"/support/sharing-a-file-on-facebook-or-twitter","Sharing a file on Facebook or Twitter",{"path":319,"title":320,"category":58,"subcategory":167},"/support/sharing-files-in-media-lab","Sharing files in MediaLab",{"path":322,"title":323,"category":134,"subcategory":135},"/support/sharing-files-links","Sharing files and links",{"path":325,"title":326,"category":58,"subcategory":167},"/support/sharing-folders-in-media-lab","Sharing folders in MediaLab",{"path":328,"title":329,"category":134,"subcategory":258},"/support/sharing-media","Sharing your media",{"path":331,"title":332,"category":134,"subcategory":190},"/support/sso-setup-for-owners","Single sign-on (SSO) setup for owners",{"path":334,"title":335,"category":58,"subcategory":69},"/support/support-for-multiple-audio-streams","Support for multiple audio streams",{"path":337,"title":338,"category":58,"subcategory":130},"/support/supported-file-types","Supported file types",{"path":340,"title":341,"category":58,"subcategory":69},"/support/supported-video-formats-for-transcoding","Supported video formats for transcoding",{"path":343,"title":344,"category":58,"subcategory":117},"/support/tracking-activity-in-medialab","Tracking Activity in MediaLab",{"path":346,"title":347,"category":91,"subcategory":201},"/support/troubleshooting-file-upload-failures","Troubleshooting file upload failures",{"path":349,"title":350,"category":91,"subcategory":92},"/support/troubleshooting-ftp-udp-uploads","Troubleshooting FTP/UDP uploads",{"path":352,"title":353,"category":91,"subcategory":268},"/support/troubleshooting-single-sign-on-sso-login-issues","Troubleshooting single sign-on (SSO) login issues",{"path":355,"title":356,"category":134,"subcategory":258},"/support/upload-first-file","Uploading your first file",{"path":358,"title":359,"category":91,"subcategory":201},"/support/upload-speed-and-estimated-upload-times","Upload speed and estimated upload times",{"path":361,"title":362,"category":58,"subcategory":130},"/support/upload-times-for-videos","Upload times for videos",{"path":364,"title":365,"category":58,"subcategory":130},"/support/uploading-a-video-without-transcoding","Uploading a video without transcoding",{"path":367,"title":368,"category":134,"subcategory":135},"/support/uploading-files","Uploading files",{"path":370,"title":371,"category":58,"subcategory":130},"/support/uploading-files-via-ftp","Uploading files via FTP",{"path":373,"title":374,"category":75,"subcategory":197},"/support/user-access-to-folders","User access to folders",{"path":376,"title":377,"category":75,"subcategory":197},"/support/user-flags","User flags",{"path":379,"title":380,"category":75,"subcategory":197},"/support/user-levels-in-media-lab","User levels in MediaLab",{"path":382,"title":383,"category":75,"subcategory":197},"/support/user-roles","User roles",{"path":385,"title":386,"category":58,"subcategory":130},"/support/using-ftp-to-upload-or-download-files","Using FTP to upload or download files",{"path":388,"title":389,"category":58,"subcategory":117},"/support/using-the-context-menu","Using the context menu",{"path":391,"title":392,"category":58,"subcategory":87},"/support/video-embed-options","Video embed options",{"path":394,"title":395,"category":58,"subcategory":83},"/support/viewing-exif-metadata","Viewing Exif metadata",{"path":397,"title":398,"category":134,"subcategory":258},"/support/viewing-media","Viewing media in MediaLab",{"path":400,"title":401,"category":134,"subcategory":135},"/support/viewing-previewing-media","Viewing and previewing media",{"path":403,"title":404,"category":58,"subcategory":110},"/support/viewing-timecodes-in-video","Viewing timecodes in video",{"path":406,"title":407,"category":91,"subcategory":201},"/support/why-audio-files-appear-in-the-audio-queue","Why audio files appear in the audio queue",{"path":409,"title":410,"category":91,"subcategory":201},"/support/why-free-space-doesnt-increase-after-deleting-files","Why free space doesn’t increase after deleting files",{"path":412,"title":413,"category":91,"subcategory":201},"/support/why-videos-appear-in-the-video-queue","Why videos appear in the video queue",{"path":415,"title":416,"category":134,"subcategory":258},"/support/working-with-metadata","Working with metadata",[418,419,420,421,422,423,424,425,426,427,428,429,430,431,432,433,434,435,436,437,438,439,440,441,442,443,444,445,446,447,448,449,450,451,452,453,454,455,456,457,458,459,460,461,462,463,464,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,498,499,500,501,502,503,504,505,506,507,508,509,510,511,512,513,514,515,516,517,518,519,520,521,522,523,524],{"path":73,"title":74,"category":75,"subcategory":76},{"path":78,"title":79,"category":75,"subcategory":76},{"path":81,"title":82,"category":58,"subcategory":83},{"path":85,"title":86,"category":58,"subcategory":87},{"path":89,"title":90,"category":91,"subcategory":92},{"path":94,"title":95,"category":75,"subcategory":96},{"path":98,"title":99,"category":58,"subcategory":83},{"path":101,"title":102,"category":75,"subcategory":103},{"path":105,"title":106,"category":75,"subcategory":103},{"path":108,"title":109,"category":58,"subcategory":110},{"path":112,"title":113,"category":75,"subcategory":76},{"path":115,"title":116,"category":58,"subcategory":117},{"path":119,"title":120,"category":58,"subcategory":110},{"path":122,"title":123,"category":91,"subcategory":92},{"path":125,"title":126,"category":58,"subcategory":87},{"path":128,"title":129,"category":58,"subcategory":130},{"path":132,"title":133,"category":134,"subcategory":135},{"path":137,"title":138,"category":75,"subcategory":139},{"path":141,"title":142,"category":58,"subcategory":87},{"path":144,"title":145,"category":58,"subcategory":87},{"path":147,"title":148,"category":75,"subcategory":76},{"path":150,"title":151,"category":75,"subcategory":76},{"path":153,"title":154,"category":134,"subcategory":135},{"path":65,"title":5,"category":58,"subcategory":69},{"path":157,"title":158,"category":134,"subcategory":159},{"path":161,"title":162,"category":91,"subcategory":163},{"path":165,"title":166,"category":58,"subcategory":167},{"path":169,"title":170,"category":58,"subcategory":117},{"path":172,"title":173,"category":58,"subcategory":167},{"path":175,"title":176,"category":58,"subcategory":87},{"path":178,"title":179,"category":58,"subcategory":167},{"path":181,"title":182,"category":91,"subcategory":183},{"path":185,"title":186,"category":58,"subcategory":87},{"path":188,"title":189,"category":134,"subcategory":190},{"path":192,"title":193,"category":134,"subcategory":190},{"path":195,"title":196,"category":75,"subcategory":197},{"path":199,"title":200,"category":91,"subcategory":201},{"path":203,"title":204,"category":91,"subcategory":201},{"path":206,"title":207,"category":91,"subcategory":208},{"path":210,"title":211,"category":134,"subcategory":159},{"path":213,"title":214,"category":134,"subcategory":215},{"path":217,"title":218,"category":91,"subcategory":201},{"path":220,"title":221,"category":91,"subcategory":201},{"path":223,"title":224,"category":134,"subcategory":135},{"path":226,"title":227,"category":134,"subcategory":135},{"path":229,"title":230,"category":58,"subcategory":130},{"path":232,"title":233,"category":58,"subcategory":167},{"path":235,"title":28,"category":134,"subcategory":159},{"path":237,"title":238,"category":91,"subcategory":92},{"path":240,"title":241,"category":134,"subcategory":159},{"path":243,"title":244,"category":91,"subcategory":92},{"path":246,"title":247,"category":134,"subcategory":159},{"path":249,"title":250,"category":134,"subcategory":251},{"path":253,"title":254,"category":75,"subcategory":103},{"path":256,"title":257,"category":134,"subcategory":258},{"path":260,"title":261,"category":58,"subcategory":87},{"path":263,"title":264,"category":58,"subcategory":87},{"path":266,"title":267,"category":91,"subcategory":268},{"path":270,"title":271,"category":58,"subcategory":69},{"path":273,"title":274,"category":58,"subcategory":87},{"path":276,"title":277,"category":75,"subcategory":278},{"path":280,"title":281,"category":75,"subcategory":278},{"path":283,"title":284,"category":91,"subcategory":268},{"path":286,"title":287,"category":58,"subcategory":167},{"path":289,"title":290,"category":58,"subcategory":167},{"path":292,"title":293,"category":58,"subcategory":167},{"path":295,"title":296,"category":58,"subcategory":110},{"path":298,"title":299,"category":58,"subcategory":167},{"path":301,"title":302,"category":58,"subcategory":167},{"path":304,"title":305,"category":58,"subcategory":130},{"path":307,"title":308,"category":58,"subcategory":87},{"path":310,"title":311,"category":58,"subcategory":167},{"path":313,"title":314,"category":75,"subcategory":96},{"path":316,"title":317,"category":58,"subcategory":167},{"path":319,"title":320,"category":58,"subcategory":167},{"path":322,"title":323,"category":134,"subcategory":135},{"path":325,"title":326,"category":58,"subcategory":167},{"path":328,"title":329,"category":134,"subcategory":258},{"path":331,"title":332,"category":134,"subcategory":190},{"path":334,"title":335,"category":58,"subcategory":69},{"path":337,"title":338,"category":58,"subcategory":130},{"path":340,"title":341,"category":58,"subcategory":69},{"path":343,"title":344,"category":58,"subcategory":117},{"path":346,"title":347,"category":91,"subcategory":201},{"path":349,"title":350,"category":91,"subcategory":92},{"path":352,"title":353,"category":91,"subcategory":268},{"path":355,"title":356,"category":134,"subcategory":258},{"path":358,"title":359,"category":91,"subcategory":201},{"path":361,"title":362,"category":58,"subcategory":130},{"path":364,"title":365,"category":58,"subcategory":130},{"path":367,"title":368,"category":134,"subcategory":135},{"path":370,"title":371,"category":58,"subcategory":130},{"path":373,"title":374,"category":75,"subcategory":197},{"path":376,"title":377,"category":75,"subcategory":197},{"path":379,"title":380,"category":75,"subcategory":197},{"path":382,"title":383,"category":75,"subcategory":197},{"path":385,"title":386,"category":58,"subcategory":130},{"path":388,"title":389,"category":58,"subcategory":117},{"path":391,"title":392,"category":58,"subcategory":87},{"path":394,"title":395,"category":58,"subcategory":83},{"path":397,"title":398,"category":134,"subcategory":258},{"path":400,"title":401,"category":134,"subcategory":135},{"path":403,"title":404,"category":58,"subcategory":110},{"path":406,"title":407,"category":91,"subcategory":201},{"path":409,"title":410,"category":91,"subcategory":201},{"path":412,"title":413,"category":91,"subcategory":201},{"path":415,"title":416,"category":134,"subcategory":258},1777880325739]