[{"data":1,"prerenderedAt":578},["ShallowReactive",2],{"support-article-/support/shared-accounts":3,"support-nav-articles":119,"support-search-articles":469},{"id":4,"title":5,"author":6,"authorRole":7,"body":8,"category":105,"date":106,"description":107,"extension":108,"featured":109,"image":7,"meta":110,"navigation":112,"path":113,"readTime":7,"seo":114,"sitemap":115,"stem":116,"subcategory":117,"tag":7,"__hash__":118},"content/support/shared-accounts.md","Shared accounts","MediaLab Team",null,{"type":9,"value":10,"toc":98},"minimark",[11,20,31,47,52,67,71,92],[12,13,14,15,19],"p",{},"A ",[16,17,18],"strong",{},"shared account"," is a special user account designed to grant access to large groups of people.",[12,21,22,23,26,27,30],{},"Normally, MediaLab recommends ",[16,24,25],{},"one account per person"," for better security, statistics, and audit trails. For that reason, shared accounts are ",[16,28,29],{},"not enabled by default",". However, they can be useful in specific scenarios, such as:",[32,33,34,41],"ul",{},[35,36,37,40],"li",{},[16,38,39],{},"Stock media environments"," where many distributors need access.",[35,42,43,46],{},[16,44,45],{},"Live events"," where part of the Lab is made publicly available.",[48,49,51],"h3",{"id":50},"creating-a-shared-account","Creating a Shared Account",[32,53,54,61,64],{},[35,55,56,57,60],{},"When adding a new user, you can mark it as a ",[16,58,59],{},"Shared Account",".",[35,62,63],{},"This option cannot be changed later for that account.",[35,65,66],{},"Certain features are disabled, such as changing the password or email address.",[48,68,70],{"id":69},"features-and-permissions","Features and Permissions",[32,72,73,83,89],{},[35,74,75,76,79,80,60],{},"Shared accounts can be ",[16,77,78],{},"regular users"," or ",[16,81,82],{},"uploaders",[35,84,85,86,60],{},"Folder access is still managed via ",[16,87,88],{},"permission groups",[35,90,91],{},"Auto-login links can be generated for shared accounts, allowing access without requiring a password.",[93,94,95],"blockquote",{},[12,96,97],{},"To enable this feature for your Lab, please contact the MediaLab service desk.",{"title":99,"searchDepth":100,"depth":100,"links":101},"",2,[102,104],{"id":50,"depth":103,"text":51},3,{"id":69,"depth":103,"text":70},"account","10-11-2025","A shared account is a special user account designed to grant access to large groups of people.","md",false,{"socialmedia":111},{"title":5,"description":99,"image":99,"url":99},true,"/support/shared-accounts",{"title":5,"description":107},{"loc":113},"support/shared-accounts","user-management","Q90AHRtQPBjykXM9G1_XQ178PNSx4kVWu80XlZwh9P8",[120,124,127,132,136,141,144,147,151,154,158,161,165,168,171,174,178,183,187,190,193,196,199,203,206,210,214,218,222,225,228,231,234,238,241,245,248,252,256,259,263,266,270,273,276,279,282,285,288,291,294,297,300,303,307,310,314,317,320,324,327,330,333,336,339,342,345,348,351,354,357,360,363,366,367,370,373,376,379,382,385,388,391,394,397,400,403,406,409,412,415,418,421,424,427,430,433,436,439,442,445,448,451,454,457,460,463,466],{"path":121,"title":122,"category":105,"subcategory":123},"/support/adding-a-personal-signature","Adding a personal signature","branding",{"path":125,"title":126,"category":105,"subcategory":123},"/support/adding-a-watermark","Adding a watermark",{"path":128,"title":129,"category":130,"subcategory":131},"/support/adding-custom-metadata-to-files","Adding custom metadata to files","core","metadata",{"path":133,"title":134,"category":130,"subcategory":135},"/support/adding-extra-file-formats-to-an-existing-file","Adding extra file formats to an existing file","integrations",{"path":137,"title":138,"category":139,"subcategory":140},"/support/adobe-premiere-pro-and-avid-integration-issues","Adobe Premiere Pro & AVID integration issues","troubleshooting","integration",{"path":142,"title":143,"category":105,"subcategory":117},"/support/automatic-login-for-users","Automatic login for users",{"path":145,"title":146,"category":130,"subcategory":131},"/support/automatic-metadata-from-exif-data","Automatic metadata from Exif data",{"path":148,"title":149,"category":105,"subcategory":150},"/support/billing-adjust-subscription","Adjust subscription","billing",{"path":152,"title":153,"category":105,"subcategory":150},"/support/billing-usage","Usage and Billing",{"path":155,"title":156,"category":130,"subcategory":157},"/support/captions","Captions & Transcriptions","review-and-approve",{"path":159,"title":160,"category":105,"subcategory":123},"/support/changing-the-look-of-the-share-page","Changing the look of the share page",{"path":162,"title":163,"category":130,"subcategory":164},"/support/changing-the-thumbnail-or-preview-image-of-a-video","Changing the thumbnail or preview image of a video","organizing-media",{"path":166,"title":167,"category":130,"subcategory":157},"/support/choosing-the-right-bitrate-for-your-video","Choosing the right bitrate for your video",{"path":169,"title":170,"category":139,"subcategory":140},"/support/cloud-storage-s3-and-azure-issues","Cloud storage (S3 & Azure) issues",{"path":172,"title":173,"category":130,"subcategory":135},"/support/cloud-storage-support-s3-and-azure","Cloud storage support (S3 and Azure)",{"path":175,"title":176,"category":130,"subcategory":177},"/support/collecting-media-with-upload-link","Collecting media with Upload Link","uploading",{"path":179,"title":180,"category":181,"subcategory":182},"/support/comments-collaboration-tools","Comments and collaboration tools","onboarding","user-guide",{"path":184,"title":185,"category":105,"subcategory":186},"/support/connecting-an-existing-media-lab-account-to-single-sign-on-sso","Connecting an existing MediaLab account to single sign-on (SSO)","account-settings",{"path":188,"title":189,"category":130,"subcategory":135},"/support/connecting-media-lab-to-adobe-premiere-pro-via-ftp","Connecting MediaLab to Adobe Premiere Pro via FTP",{"path":191,"title":192,"category":130,"subcategory":135},"/support/cors-configuration-for-s3-and-azure","CORS configuration for S3 and Azure",{"path":194,"title":195,"category":105,"subcategory":123},"/support/customize-outgoing-emails","Customize outgoing emails",{"path":197,"title":198,"category":105,"subcategory":123},"/support/dark-mode","Dark Mode",{"path":200,"title":201,"category":105,"subcategory":202},"/support/data-processing-agreement","Data Processing Agreement","security",{"path":204,"title":205,"category":181,"subcategory":182},"/support/downloading-files","Downloading files",{"path":207,"title":208,"category":130,"subcategory":209},"/support/downloading-media","Downloading media","downloading",{"path":211,"title":212,"category":181,"subcategory":213},"/support/downloading-ml-connect","Downloading files with MediaLab Connect","desktop-app",{"path":215,"title":216,"category":139,"subcategory":217},"/support/downloading-shared-files-without-browser-prompts","Downloading shared files without browser prompts","general-faqs",{"path":219,"title":220,"category":130,"subcategory":221},"/support/dynamic-watermarking","Secure your media with dynamic watermarking","sharing",{"path":223,"title":224,"category":130,"subcategory":164},"/support/editing-thumbnails","Editing thumbnails",{"path":226,"title":227,"category":130,"subcategory":221},"/support/embedding-a-video-on-your-website","Embedding a video on your website",{"path":229,"title":230,"category":130,"subcategory":135},"/support/embedding-multiple-videos-on-a-webpage-without-overlapping-playback","Embedding multiple videos on a webpage without overlapping playback",{"path":232,"title":233,"category":130,"subcategory":221},"/support/enabling-public-access-to-media-lab","Enabling public access to MediaLab",{"path":235,"title":236,"category":139,"subcategory":237},"/support/error-oops-something-went-wrong","Error: “Oops! Something went wrong.”","error",{"path":239,"title":240,"category":130,"subcategory":135},"/support/file-catalyst-support","FileCatalyst support",{"path":242,"title":243,"category":181,"subcategory":244},"/support/find-login-page","Finding your MediaLab login page","login",{"path":246,"title":247,"category":181,"subcategory":244},"/support/first-time-sso-login","First-Time login using single sign-on (SSO)",{"path":249,"title":250,"category":105,"subcategory":251},"/support/folder-deletion-is-limited-to-administrators","Folder deletion is limited to administrators","roles-permissions",{"path":253,"title":254,"category":139,"subcategory":255},"/support/ftp-could-not-write-to-transfer-socket","FTP Error: “Could Not Write to Transfer Socket: EPIPE”","upload-processing",{"path":257,"title":258,"category":139,"subcategory":255},"/support/image-colors-look-different-after-upload","Image colors look different after upload",{"path":260,"title":261,"category":139,"subcategory":262},"/support/increasing-video-playback-quality-in-media-lab","Increasing video playback quality in MediaLab","playback",{"path":264,"title":265,"category":181,"subcategory":213},"/support/installing-logging-ml-connect","Installing and logging in to MediaLab Connect",{"path":267,"title":268,"category":181,"subcategory":269},"/support/introduction-to-medialab","Introduction to MediaLab","intro",{"path":271,"title":272,"category":139,"subcategory":255},"/support/inverted-colors-in-uploaded-images","Inverted colors in uploaded images",{"path":274,"title":275,"category":139,"subcategory":255},"/support/large-image-uploaded-without-preview","Large image uploaded without preview",{"path":277,"title":278,"category":181,"subcategory":182},"/support/loggin-in-as-user","Logging in as user",{"path":280,"title":281,"category":181,"subcategory":182},"/support/managing-notifications","Managing notifications",{"path":283,"title":284,"category":130,"subcategory":177},"/support/maximum-file-size","Maximum file size",{"path":286,"title":287,"category":130,"subcategory":221},"/support/maximum-views-setting-for-shared-media","Maximum views setting for shared media",{"path":289,"title":290,"category":181,"subcategory":213},"/support/medialab-connect","MediaLab Connect",{"path":292,"title":293,"category":139,"subcategory":140},"/support/metadata-and-workflow-integration-issues","Metadata & workflow integration issues",{"path":295,"title":296,"category":181,"subcategory":213},"/support/ml-connect-file-integrity","Verifying the integrity of MediaLab Connect installation files",{"path":298,"title":299,"category":139,"subcategory":140},"/support/ml-connect-integration-issues","ML Connect integration issues",{"path":301,"title":302,"category":181,"subcategory":213},"/support/ml-connect-release-notes","ML Connect - release notes",{"path":304,"title":305,"category":181,"subcategory":306},"/support/mobile-access","Accessing MediaLab on a mobile device","mobile-access",{"path":308,"title":309,"category":105,"subcategory":150},"/support/object-storage-billing","Object storage billing",{"path":311,"title":312,"category":181,"subcategory":313},"/support/organizing-files-and-folders","Organizing files and folders","getting-started",{"path":315,"title":316,"category":130,"subcategory":135},"/support/pull-add-on","Pull add-on",{"path":318,"title":319,"category":130,"subcategory":135},"/support/push-add-on","Push add-on",{"path":321,"title":322,"category":139,"subcategory":323},"/support/recovering-a-forgotten-username","Recovering a forgotten username","login-issues",{"path":325,"title":326,"category":130,"subcategory":209},"/support/recreate-feature","Transcode feature (previously Recreate)",{"path":328,"title":329,"category":130,"subcategory":135},"/support/remote-destinations","Cloud connections",{"path":331,"title":332,"category":105,"subcategory":202},"/support/reporting-a-security-issue","Reporting a security issue",{"path":334,"title":335,"category":105,"subcategory":202},"/support/reporting-abuse","Reporting abuse",{"path":337,"title":338,"category":139,"subcategory":323},"/support/resetting-a-forgotten-password","Resetting a forgotten password",{"path":340,"title":341,"category":130,"subcategory":221},"/support/restricting-access-to-the-source-file","Restricting access to the source file",{"path":343,"title":344,"category":130,"subcategory":221},"/support/restricting-download-access","Restricting download access",{"path":346,"title":347,"category":130,"subcategory":221},"/support/restricting-download-access-to-previews","Restricting download access to previews",{"path":349,"title":350,"category":130,"subcategory":157},"/support/reviewing-approving","Review & Approve",{"path":352,"title":353,"category":130,"subcategory":221},"/support/revoking-sent-emails-or-share-links","Revoking sent emails or share links",{"path":355,"title":356,"category":130,"subcategory":221},"/support/rss-feed-support","RSS feed support",{"path":358,"title":359,"category":130,"subcategory":177},"/support/setting-the-target-folder-for-pull-uploads","Setting the target folder for pull uploads",{"path":361,"title":362,"category":130,"subcategory":135},"/support/setting-up-a-watch-folder","Setting up a watch folder",{"path":364,"title":365,"category":130,"subcategory":221},"/support/share-emails-transcoding","Share emails are waiting for transcoding to complete",{"path":113,"title":5,"category":105,"subcategory":117},{"path":368,"title":369,"category":130,"subcategory":221},"/support/sharing-a-file-on-facebook-or-twitter","Sharing a file on Facebook or Twitter",{"path":371,"title":372,"category":130,"subcategory":221},"/support/sharing-files-in-media-lab","Sharing files in MediaLab",{"path":374,"title":375,"category":181,"subcategory":182},"/support/sharing-files-links","Sharing files and links",{"path":377,"title":378,"category":130,"subcategory":221},"/support/sharing-folders-in-media-lab","Sharing folders in MediaLab",{"path":380,"title":381,"category":181,"subcategory":313},"/support/sharing-media","Sharing your media",{"path":383,"title":384,"category":181,"subcategory":244},"/support/sso-setup-for-owners","Single sign-on (SSO) setup for owners",{"path":386,"title":387,"category":130,"subcategory":209},"/support/support-for-multiple-audio-streams","Support for multiple audio streams",{"path":389,"title":390,"category":130,"subcategory":177},"/support/supported-file-types","Supported file types",{"path":392,"title":393,"category":130,"subcategory":209},"/support/supported-video-formats-for-transcoding","Supported video formats for transcoding",{"path":395,"title":396,"category":130,"subcategory":164},"/support/tracking-activity-in-medialab","Tracking Activity in MediaLab",{"path":398,"title":399,"category":139,"subcategory":255},"/support/troubleshooting-file-upload-failures","Troubleshooting file upload failures",{"path":401,"title":402,"category":139,"subcategory":140},"/support/troubleshooting-ftp-udp-uploads","Troubleshooting FTP/UDP uploads",{"path":404,"title":405,"category":139,"subcategory":323},"/support/troubleshooting-single-sign-on-sso-login-issues","Troubleshooting single sign-on (SSO) login issues",{"path":407,"title":408,"category":181,"subcategory":313},"/support/upload-first-file","Uploading your first file",{"path":410,"title":411,"category":139,"subcategory":255},"/support/upload-speed-and-estimated-upload-times","Upload speed and estimated upload times",{"path":413,"title":414,"category":130,"subcategory":177},"/support/upload-times-for-videos","Upload times for videos",{"path":416,"title":417,"category":130,"subcategory":177},"/support/uploading-a-video-without-transcoding","Uploading a video without transcoding",{"path":419,"title":420,"category":181,"subcategory":182},"/support/uploading-files","Uploading files",{"path":422,"title":423,"category":130,"subcategory":177},"/support/uploading-files-via-ftp","Uploading files via FTP",{"path":425,"title":426,"category":105,"subcategory":251},"/support/user-access-to-folders","User access to folders",{"path":428,"title":429,"category":105,"subcategory":251},"/support/user-flags","User flags",{"path":431,"title":432,"category":105,"subcategory":251},"/support/user-levels-in-media-lab","User levels in MediaLab",{"path":434,"title":435,"category":105,"subcategory":251},"/support/user-roles","User roles",{"path":437,"title":438,"category":130,"subcategory":177},"/support/using-ftp-to-upload-or-download-files","Using FTP to upload or download files",{"path":440,"title":441,"category":130,"subcategory":164},"/support/using-the-context-menu","Using the context menu",{"path":443,"title":444,"category":130,"subcategory":135},"/support/video-embed-options","Video embed options",{"path":446,"title":447,"category":130,"subcategory":131},"/support/viewing-exif-metadata","Viewing Exif metadata",{"path":449,"title":450,"category":181,"subcategory":313},"/support/viewing-media","Viewing media in MediaLab",{"path":452,"title":453,"category":181,"subcategory":182},"/support/viewing-previewing-media","Viewing and previewing media",{"path":455,"title":456,"category":130,"subcategory":157},"/support/viewing-timecodes-in-video","Viewing timecodes in video",{"path":458,"title":459,"category":139,"subcategory":255},"/support/why-audio-files-appear-in-the-audio-queue","Why audio files appear in the audio queue",{"path":461,"title":462,"category":139,"subcategory":255},"/support/why-free-space-doesnt-increase-after-deleting-files","Why free space doesn’t increase after deleting files",{"path":464,"title":465,"category":139,"subcategory":255},"/support/why-videos-appear-in-the-video-queue","Why videos appear in the video queue",{"path":467,"title":468,"category":181,"subcategory":313},"/support/working-with-metadata","Working with metadata",[470,471,472,473,474,475,476,477,478,479,480,481,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,498,499,500,501,502,503,504,505,506,507,508,509,510,511,512,513,514,515,516,517,518,519,520,521,522,523,524,525,526,527,528,529,530,531,532,533,534,535,536,537,538,539,540,541,542,543,544,545,546,547,548,549,550,551,552,553,554,555,556,557,558,559,560,561,562,563,564,565,566,567,568,569,570,571,572,573,574,575,576,577],{"path":121,"title":122,"category":105,"subcategory":123},{"path":125,"title":126,"category":105,"subcategory":123},{"path":128,"title":129,"category":130,"subcategory":131},{"path":133,"title":134,"category":130,"subcategory":135},{"path":137,"title":138,"category":139,"subcategory":140},{"path":142,"title":143,"category":105,"subcategory":117},{"path":145,"title":146,"category":130,"subcategory":131},{"path":148,"title":149,"category":105,"subcategory":150},{"path":152,"title":153,"category":105,"subcategory":150},{"path":155,"title":156,"category":130,"subcategory":157},{"path":159,"title":160,"category":105,"subcategory":123},{"path":162,"title":163,"category":130,"subcategory":164},{"path":166,"title":167,"category":130,"subcategory":157},{"path":169,"title":170,"category":139,"subcategory":140},{"path":172,"title":173,"category":130,"subcategory":135},{"path":175,"title":176,"category":130,"subcategory":177},{"path":179,"title":180,"category":181,"subcategory":182},{"path":184,"title":185,"category":105,"subcategory":186},{"path":188,"title":189,"category":130,"subcategory":135},{"path":191,"title":192,"category":130,"subcategory":135},{"path":194,"title":195,"category":105,"subcategory":123},{"path":197,"title":198,"category":105,"subcategory":123},{"path":200,"title":201,"category":105,"subcategory":202},{"path":204,"title":205,"category":181,"subcategory":182},{"path":207,"title":208,"category":130,"subcategory":209},{"path":211,"title":212,"category":181,"subcategory":213},{"path":215,"title":216,"category":139,"subcategory":217},{"path":219,"title":220,"category":130,"subcategory":221},{"path":223,"title":224,"category":130,"subcategory":164},{"path":226,"title":227,"category":130,"subcategory":221},{"path":229,"title":230,"category":130,"subcategory":135},{"path":232,"title":233,"category":130,"subcategory":221},{"path":235,"title":236,"category":139,"subcategory":237},{"path":239,"title":240,"category":130,"subcategory":135},{"path":242,"title":243,"category":181,"subcategory":244},{"path":246,"title":247,"category":181,"subcategory":244},{"path":249,"title":250,"category":105,"subcategory":251},{"path":253,"title":254,"category":139,"subcategory":255},{"path":257,"title":258,"category":139,"subcategory":255},{"path":260,"title":261,"category":139,"subcategory":262},{"path":264,"title":265,"category":181,"subcategory":213},{"path":267,"title":268,"category":181,"subcategory":269},{"path":271,"title":272,"category":139,"subcategory":255},{"path":274,"title":275,"category":139,"subcategory":255},{"path":277,"title":278,"category":181,"subcategory":182},{"path":280,"title":281,"category":181,"subcategory":182},{"path":283,"title":284,"category":130,"subcategory":177},{"path":286,"title":287,"category":130,"subcategory":221},{"path":289,"title":290,"category":181,"subcategory":213},{"path":292,"title":293,"category":139,"subcategory":140},{"path":295,"title":296,"category":181,"subcategory":213},{"path":298,"title":299,"category":139,"subcategory":140},{"path":301,"title":302,"category":181,"subcategory":213},{"path":304,"title":305,"category":181,"subcategory":306},{"path":308,"title":309,"category":105,"subcategory":150},{"path":311,"title":312,"category":181,"subcategory":313},{"path":315,"title":316,"category":130,"subcategory":135},{"path":318,"title":319,"category":130,"subcategory":135},{"path":321,"title":322,"category":139,"subcategory":323},{"path":325,"title":326,"category":130,"subcategory":209},{"path":328,"title":329,"category":130,"subcategory":135},{"path":331,"title":332,"category":105,"subcategory":202},{"path":334,"title":335,"category":105,"subcategory":202},{"path":337,"title":338,"category":139,"subcategory":323},{"path":340,"title":341,"category":130,"subcategory":221},{"path":343,"title":344,"category":130,"subcategory":221},{"path":346,"title":347,"category":130,"subcategory":221},{"path":349,"title":350,"category":130,"subcategory":157},{"path":352,"title":353,"category":130,"subcategory":221},{"path":355,"title":356,"category":130,"subcategory":221},{"path":358,"title":359,"category":130,"subcategory":177},{"path":361,"title":362,"category":130,"subcategory":135},{"path":364,"title":365,"category":130,"subcategory":221},{"path":113,"title":5,"category":105,"subcategory":117},{"path":368,"title":369,"category":130,"subcategory":221},{"path":371,"title":372,"category":130,"subcategory":221},{"path":374,"title":375,"category":181,"subcategory":182},{"path":377,"title":378,"category":130,"subcategory":221},{"path":380,"title":381,"category":181,"subcategory":313},{"path":383,"title":384,"category":181,"subcategory":244},{"path":386,"title":387,"category":130,"subcategory":209},{"path":389,"title":390,"category":130,"subcategory":177},{"path":392,"title":393,"category":130,"subcategory":209},{"path":395,"title":396,"category":130,"subcategory":164},{"path":398,"title":399,"category":139,"subcategory":255},{"path":401,"title":402,"category":139,"subcategory":140},{"path":404,"title":405,"category":139,"subcategory":323},{"path":407,"title":408,"category":181,"subcategory":313},{"path":410,"title":411,"category":139,"subcategory":255},{"path":413,"title":414,"category":130,"subcategory":177},{"path":416,"title":417,"category":130,"subcategory":177},{"path":419,"title":420,"category":181,"subcategory":182},{"path":422,"title":423,"category":130,"subcategory":177},{"path":425,"title":426,"category":105,"subcategory":251},{"path":428,"title":429,"category":105,"subcategory":251},{"path":431,"title":432,"category":105,"subcategory":251},{"path":434,"title":435,"category":105,"subcategory":251},{"path":437,"title":438,"category":130,"subcategory":177},{"path":440,"title":441,"category":130,"subcategory":164},{"path":443,"title":444,"category":130,"subcategory":135},{"path":446,"title":447,"category":130,"subcategory":131},{"path":449,"title":450,"category":181,"subcategory":313},{"path":452,"title":453,"category":181,"subcategory":182},{"path":455,"title":456,"category":130,"subcategory":157},{"path":458,"title":459,"category":139,"subcategory":255},{"path":461,"title":462,"category":139,"subcategory":255},{"path":464,"title":465,"category":139,"subcategory":255},{"path":467,"title":468,"category":181,"subcategory":313},1777969331473]